Support and Contact | Kyoiru

App: Kyoiru｜Family Check-In

For questions about app usage, login, subscriptions, purchase restoration, account deletion, friends and groups, watch-over features, location information, or bugs, please contact us through the in-app contact form.

Operator Information

Operator: corecty Inc. (株式会社corecty)

Address: 2-11-14 Sangenjaya, Setagaya-ku, Tokyo 154-0024, Japan

Representative: Yusuke Kato

Contact method: in-app contact form

How to Contact Support

If you can access your account, please contact us through the in-app form.

Open the Kyoiru app.
Go to Settings.
Tap Contact.
Enter your question or issue and submit it.

What We Can Help With

Issues with email link authentication, Sign in with Apple, and LINE Login
Questions about profile, user ID, friends, and groups
Questions about watch-over features, location information, and emergency contacts
Subscription, purchase restoration, and cancellation questions
Account deletion, data deletion, and privacy requests
Bug reports, display issues, and app behavior problems

Frequently Asked Questions

I cannot log in.

Please contact us with the login method you use, such as email link authentication, Sign in with Apple, or LINE Login, along with the error message and device information.

My subscription is not reflected.

Please open Settings and use Restore Purchases. The app will check your App Store purchase status and try to restore access.

Does deleting my account cancel my subscription?

No. Deleting your account does not cancel App Store subscriptions. Please cancel your subscription in your Apple account subscription settings.

When is location information shared?

Location information is used only when the user explicitly grants OS permission and the watch-over feature settings require it.